FAQ

How can I get in touch with Haven Style?

If you have any questions, please do not hesitate to contact us, we are happy to help. Contact us through our contact page.

Email: support@havenstyle.co.uk
Phone: +443300435224
Address: UNIT 2A, 17/F Glenealy Tower, No.1 Glenealy Central, Hong Kong

Contact form: Contact

Customer service: Monday to Friday, 9:00 to 17:00 (GMT) Greenwich Mean Time (London)

Response time: We reply within 1 business day (Monday–Friday)

In wich countries do you deliver?

Our delivery service is currently available within the United Kingdom only.

What are the shipping costs?

Enjoy free shipping on all orders, no minimum spend required! We deliver straight to your doorstep, at no extra cost.

How long will it take to receive my order?

Processing Time: 0 - 3 business days

Shipping Time: 5 - 7 business days

Total Estimated Delivery: 5 - 10 business days

Check our shipping policy for all shipping information.

How can I track my order?

To ensure transparency and convenience, we provide a track-and-trace service for all orders. Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can monitor the progress of your shipment through:

- The shipping confirmation email, which includes a direct tracking link

- The Track Your Order page on our website

Can I cancel my order?

If your order has not yet been processed, you may request a cancellation.

Once an order has been processed and shipped, it cannot be canceled.
To check your order status or request a cancellation, please contact us at support@havenstyle.co.uk as soon as possible

Can I change my order?

If you've ordered the wrong size or need to make a change, please email us at support@havenstyle.co.uk as soon as possible. We'll do our best to update your order before it is processed and shipped. Once your order has been dispatched, it can no longer be cancelled

What is your return and refund policy?

At Haven Style, you have 30 days to return your purchase if needed. Customers must cover return costs unless the order arrived wrong or damaged; in that case, we will handle everything. Once we receive your return, we will process your refund within 5 days. Please read our return and refund policy carefully before requesting a return.

How do I start the return process?

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to support@havenstyle.co.uk indicating that you want to exchange one or more products.

2. Our team will promptly provide you with return instructions.

3. Follow the provided instructions to complete the return process.

How long does it take for a refund to be processed?

If your refund is approved, it will be processed within 5 days and returned to your original payment method.

What payment methods are accepted and how is the transaction secured?

We offer multiple secure payment options, all protected by SSL encryption to ensure a safe and reliable transaction.

Accepted Payment Methods:

- Visa

Your security is our priority, allowing you to shop with confidence at Haven Style.

If you would like more information visit our Payment Policy.

FAQ